FAQ

 

HANDMADE

Every piece by Little Fire Ceramics is made by hand. Due to this fact, no two items are identical. The images listed on this website are representative of the item being purchased, not the exact item you will receive.

CARE

All Little Fire Ceramics items are microwave and dishwasher safe, however, handwashing is recommended for the longevity of items. Little Fire Ceramics items are not oven safe.

READY TO SHIP

Items labeled “Ready to Ship” are currently in stock and will be packed and shipped within two business days of purchase. You will receive an email with tracking information once your order has been shipped.

MADE TO ORDER

Production on all made to order items (any items not listed as “Ready to Ship”) will begin when your order is placed. Average turn around time is approximately three weeks, but some orders may be completed more quickly. You will receive an email with tracking information once your order has been shipped.

SHIPPING

Ready to ship items will be packed and shipped within two business days of ordering. Made to order items have an estimated three week turn around time. All orders are sent via USPS, no signature will be required for delivery.

THEFT

Little Fire Ceramics cannot be held responsible for package theft once an item has been marked as “delivered”. If you know your mail is subject to theft, please ship to a secure address.

INTERNATIONAL SHIPPING

International orders are accepted on a case by case basis. For orders anywhere outside the U.S. please email littlefireceramics@gmail.com.

RETURNS + DAMAGES

Returns are not accepted for custom items. Customer is required to pay for return shipping for items being returned for reasons other than defects or damages. Should items get damaged in transit, please send detailed photos of the damages, including item and packaging, to littlefireceramics@gmail.com within 72 hours of receiving the item.

CUSTOM ORDERS

Please visit the custom orders page for more information.

WHOLESALE ORDERS

Please contact me directly for information about wholesale orders.

ALL OTHER QUESTIONS

Please contact me directly if you have any other questions.